Counselling Contract

Counselling Contract

This agreement covers a formal counselling relationship between the Client and Helen Dale (Counsellor):

The Counsellor

The counsellor, Helen Dale, abides by the British Association of Counsellors' Code of Ethics.


Sessions will be confidential except in the following circumstances:

In order to maintain professional standards, all counsellors undertake "supervision sessions" with qualified supervisors and /or group sessions with other counsellors. Part of this supervision process involves the monitoring of work with clients and cases may be discussed while maintaining client anonymity.  

As part of continuing professional development and training, case studies may need to be presented to other counsellors while maintaining client anonymity. This might include taped sessions.

In very exceptional circumstances (eg cases of terrorism) where the counsellor is compelled by a court of law to provide information.

Where there is a risk of or actual serious harm by the client to self or others especially where the counsellor is obliged to report incidents under Child Protection legislation.

Gender Recognition Act Disclosure of Protected Information

Section 22 of the Gender Recognition Act 2004 prohibits the disclosure of “protected information” except under specified circumstances.  Protected information relates to an application for a Gender Recognition Certificate (GRC) or, if the individual has a GRC, to information about their previous gender.

This could prevent the counsellor from referring the client to other services that might be appropriate including referring the client to any support groups including Inner Enigma. The client gives permission for the counsellor to disclose “protected information” where necessary to obtain support for the client from other agencies and services. This permission to remain in force until the client gives notice in writing withdrawing that permission.

Where “protected information” is passed on it will be to named individuals who have been advised of their obligations under the GRA not to disclose it further without permission from the client.

Client Records

The counsellor will maintain case notes on the client. These will not include details of the client's name or address. These records may be kept on computer or as written or printed copies. The client expressly consents to the maintenance of such records. Sessions may be tape recorded if the client has no objection. Anonymised information may be used for training and inclusion in any books by the Counsellor.


Sessions will be arranged as mutually agreed to meet the client’s needs

The counsellor will make every effort to arrive on time.

Each session will last 50 minutes from the appointment time. If the client is late, this will reduce the time available. The counsellor will wait 15 minutes if the client is late.


At least 24 hours’ notice must be given of cancellation if possible.

In emergencies, the client should attempt to notify the counsellor as soon as possible when it is clear that s/he is unable to attend. If s/he is unable to contact the counsellor, a message should be left on my mobile The counsellor undertakes to reciprocate.

Failure to attend without notice

If a client does not attend a session and does not provide at least 24 hours’ notice of cancellation on two occasions, the counsellor will require a deposit of £40 against future “failures to attend without 24 hours’ notice” before further sessions can be arranged. In the event of any further “failures to attend without notice”, the deposit shall be forfeit and a further deposit shall be due before further sessions can be arranged.

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